Kindness & Heart-warming Care اللطف والرعاية النابعة من القلب
Our Hospitality Partner Testimonials شهادات شركائنا في قطاع الضيافة
Many hotels have used our Heart-Based Hospitality services to develop worthy mission and vision statements; to create a unified and meaningful direction in their hotels; and to develop the competencies and leadership skills needed to create a Heart-Based Hospitality guest experience. استخدمت العديد من الفنادق خدمات الضيافة القائمة على القلب لتطوير بيانات الرسالة والرؤية؛ لخلق اتجاه موحد وهادف؛ ولتطوير الكفاءات ومهارات القيادة اللازمة لخلق تجربة ضيوف مميزة.
Global Reach الانتشار العالمي
Helped with the opening of 26 four-star and five-star hotels across China, Malaysia, Maldives, Pakistan, Thailand, and more. المساعدة في افتتاح 26 فندقاً ومنتجعاً من فئة الأربع والخمس نجوم في الصين وماليزيا والمالديف وباكستان وتايلاند وغيرها.
TripAdvisor Feedback ردود فعل تريب أدفايرز
Consistently positive feedback for iconic resorts like Furama Resort Danang, Fusion Maia, and Dusit Thani Laguna Phuket. تعليقات إيجابية مستمرة لمنتجعات أيقونية مثل فوراما منتجع دانانغ، وفيوجن مايا، ودوسيت ثاني لاجونا بوكيت.
World Class Awards جوائز عالمية
Many partners have won accolades up to the "World's Leading Hotel" level at the World Travel Awards. فاز العديد من الشركاء بجوائز مرموقة تصل إلى مستوى "الفندق الرائد في العالم" في جوائز السفر العالمية.
Revenue Impact تأثير الإيرادات
General Managers attribute increases in occupancy, repeat business, and revenue to Heart-Based Hospitality. يعزو المديرون العامون الزيادات في الإشغال، والأعمال المتكررة، والإيرادات إلى الضيافة القائمة على القلب.
Voices from Leadership أصوات من القيادة
Denis Thouvard
General Manager, Centara Grande Beach Resort Samui
"Being new in this hotel, the first thing I noticed was the lack of engagement of our staff with the guests. I needed to address this rapidly and called Peter McAlpine for help. He spent 2 weeks at the resort, teaching on how to soften our hearts and change energy so that we could create memorable experiences to guests... And it works! The spirit has changed tremendously."
Denis Thouvard
Dusit Thani Laguna Phuket, Former GM
"The principles taught by Peter were instrumental in softening the heart of the resort Management and Staff creating a working environment based on loving kindness and heart-warming care. Based on this unparalleled success, we introduced this program at The Dusit Thani Laguna Phuket which I believe helped in securing the prestigious World Travel Award in 2014."
Michelle Ford
General Manager, Fusion Maia Da Nang, Vietnam
"We focus on the 'feeling' we create in our resorts and we have worked with Peter to customize our mindful leadership practices and heart-based hospitality within our team... the energy and mindfulness we create in the resort is of equal importance to facilities, services and standards."
Voytek Klasicki
Area General Manager, Centara Resorts Maldives
"The courses and workshops presented by Peter in the Maldives are some of the most useful courses I have ever done or seen. The Love & Caring philosophy explained in seminar is worthy to us and till today our staffs at Centara Grand Maldives are following such traits and showing in their professional actions."
José Pereira
GM, Diamonds Thudufushi Beach & Water Villas Maldives
"There is a noticeable difference in team members performance and the guests have already started to comment as excellent or amazing service. Travel guides have come to me saying that there is a magical change in the team members’ attitude."
Arun Puri
Owner, The Raj Palace, Jaipur, India
"There is a noticeable difference in team members performance and the guests have already started to comment as excellent or amazing service... I am sure that you will make The Raj Palace the best Palace experience in Asia."
Note: Within less than 2 years The Raj Palace won a “World’s Leading Hotel” award, which it won for 4 years in a row.
Anthony Lark
General Manager, The Trisara, Phuket, Thailand
"Upon commencing development work on Trisara, I wanted to bring into the property an entirely different culture, one where human skills were initially more important than experience, and turned to Peter to help me drive this. Peter performed brilliantly for us... I would never hesitate to engage his services again."